Returns & Exchanges
We offer full refunds on all returned items (*subject to the conditions below).
You have four calendar months from date of purchase in which to return or exchange items.
Returns/exchanges can be made by coming to the store.
Alternately you can send unwanted items back to us by post; you will have to pay for the return cost of postage. As responsibility for the items being returned remains with you until such items reach us, we recommend a Royal Mail Signed For service be used. At the very least we recommend obtaining proof of posting.
For return of items which have been delivered to a participating school, please return the unwanted items together with the original receipt, to the school, clearly marking the package “Returns”. Once we have processed the return we shall issue a refund for the returned item(s) together with the original cost of delivery.
For items returned which were originally despatched via Royal Mail, once the return has been processed we shall issue a refund for the returned item(s) together with the cost of delivery at our standard rate.
In the event you believe the goods you have received from us are faulty, please contact us within seven days of receipt.
*Goods returned to us must be in their original condition, unworn, with all tags and labels still attached and in original packaging (if applicable). Due to the way in which these items are packaged, we regret we cannot accept the return of socks, tights, shirts or blouses once opened or removed from their packaging. Please also ensure that the original receipt is produced if returning goods to our store or included with goods returned by post.
Our Returns Policy does not affect your statutory rights.