Once your order is ready for collection you will be notified by email or text. We aim to process orders within 24 hours of receipt but this may take considerably longer during July, August and the first half of September. Please await receipt of email/text before coming to the store.
Collection is from our Click & Collect door which is located down the side of the store on Eccleston Road, opposite Ealing Tyres. There is a large sign on the door.
This is a free service.
Deliveries will be made to participating schools on Tuesdays and Thursdays during term time.
Please place orders by midday before the date of delivery, ie place your order by midday on Monday for delivery on Tuesday.
There is a £2.00 fee for this service.
We aim to process and despatch orders within 24 hours of receipt but please be aware that during August and the first half of September this might take considerably longer. If you are placing orders for uniform for “back-to-school” in September we urge you to place your orders by latest 15 August to ensure timely delivery.
Orders will be sent via Royal Mail. The cost will be dependent on service requested.
Our standard service is Royal Mail 2nd Class.
For international deliveries please contact us via telephone or email and we shall make the appropriate shipping arrangements.
Maintaining year-round stocks of every item is a priority but inevitably, despite our best efforts, there will be times when we sell out of certain items. In most cases stocks can be replenished within days but occasionally it can take longer, particularly if the missing item is bespoke. Shortages at time of order will be sent on at no additional cost as soon as they come back into stock. In the event we are unable to supply your goods within 30 days of your order being placed we shall inform you accordingly and advise you of the expected delivery date. Outstanding orders may be cancelled at any time.
If, for any reason, your order is not as expected, for example you have received the wrong size or an item is missing, please notify us within seven working days of receipt. In the absence of any such notification it will be deemed that the delivery was satisfactory.
We offer full refunds on all returned items (*subject to the conditions below).
You have four calendar months from date of purchase in which to return or exchange items.
Returns/exchanges can be made by coming to the store.
Alternately you can send unwanted items back to us by post; you will have to pay for the return cost of postage. As responsibility for the items being returned remains with you until such items reach us, we recommend a Royal Mail Signed For service be used. At the very least we recommend obtaining proof of posting.
For return of items which have been delivered to a participating school, please return the unwanted items together with the original receipt, to the school, clearly marking the package “Returns”. Once we have processed the return we shall issue a refund for the returned item(s) together with the original cost of delivery.
For items returned which were originally despatched via Royal Mail, once the return has been processed we shall issue a refund for the returned item(s) together with the cost of delivery at our standard rate.
In the event you believe the goods you have received from us are faulty, please contact us within seven days of receipt.
*Goods returned to us must be in their original condition, unworn, with all tags and labels still attached and in original packaging (if applicable). Due to the way in which these items are packaged, we regret we cannot accept the return of socks, tights, shirts or blouses once opened or removed from their packaging. Please also ensure that the original receipt is produced if returning goods to our store or included with goods returned by post.
Our Returns Policy does not affect your statutory rights.