Collect from Store:
Once your order is ready for collection you will be notified by email. We aim to process orders within 24 hours of receipt but this may take considerably longer during July, August and the first half of September. Please await receipt of email before coming to the store.
This is a free service.
Delivery to School:
Deliveries will be made to participating schools on Tuesdays and Thursdays during term time.
Please place orders by midday before the date of delivery, ie place your order by midday on Monday for delivery on Tuesday.
There is a £1.50 fee for this service.
Delivery to Home or Nominated Address:
We aim to process and despatch orders within 24 hours of receipt but please be aware that during August and the first half of September this might take considerably longer. If you are placing orders for uniform for “back-to-school” in September we urge you to place your orders by latest 15 August to ensure timely delivery.
Orders will be sent via Royal Mail. The cost will be dependent on service requested.
Our standard service is Royal Mail 2nd Class.
For international deliveries please contact us via telephone or email and we shall make the appropriate shipping arrangements.
Returns & Exchanges
We offer full refunds on all returned items (*subject to the conditions below).
You have four calendar months from date of purchase in which to return or exchange items.
For your convenience we shall include a returns address label in every consignment; however you will have to pay for the return cost of postage. As responsibility for the items being returned remains with you until such items reach us, we recommend a Royal Mail Signed For service be used. At the very least we recommend obtaining proof of posting.
For return of items which have been delivered to a participating school, please return the unwanted items together with the original receipt, to the school, clearly marking the package “Returns”. Once we have processed the return we shall issue a refund for the returned item(s) together with the original cost of delivery.
For items returned which were originally despatched via Royal Mail, once the return has been processed we shall issue a refund for the returned item(s) together with the cost of delivery at our standard rate.
In the event you believe the goods you have received from us are faulty, please contact us within seven days of receipt.
*Goods returned to us must be in their original condition, unworn, with all tags and labels still attached and in original packaging (if applicable). Due to the way in which these items are packaged, we regret we cannot accept the return of socks, tights, shirts or blouses once opened or removed from their packaging. Please also ensure that the original receipt is produced if returning goods to our store or included with goods returned by post.
Our Returns Policy does not affect your statutory rights.