Covid-19 – Parental Guidelines

It will remain our pleasure to welcome you to our store, and we apologise if the measures we’ll be adopting make for a less informal or child-friendly experience than usual. That said, the Juniper team will make every effort to make your shopping experience at Juniper as relaxed and pleasant as possible.

As we shall be scrupulous in cleaning surfaces after the departure of every customer we also thank you in advance for your patience whilst this is carried out.

All our staff will be wearing face masks and most intend to wear gloves. None will have come to work by public transport.

We have posted a number of photos on our Gallery; you might like to have a look to know what to expect when you come to the store.

More than any other year, we strongly recommend you make an appointment before you visit us as we shall be giving priority to those who have an appointment over those who have not. Click here to book an appointment.

When you arrive at the store, if you have an appointment, please wait to the right side of the door, along the Broadway, until a member of staff brings you in.

If you have not made an appointment, please wait to the left side of the door, along Eccleston Road until a member of staff brings you in. If a queue has formed, please maintain a 2m distance from those ahead of you.

If you are returning items you have already purchased, please queue to the right side of the door in the appointments queue.

We shall be limiting entry to the store to between four and five groups of customers (depending on number of customers already in the store) to allow maximum social distancing.

• We ask everyone, when entering the store, to use the hand sanitiser provided for their use.
• Please keep your family group as small as possible. One adult with one child is ideal though of course we understand this may not be possible.
• Please maintain a distance of 2m from our staff and other customers.
• Please ensure your children remain by your side at all times and discourage them from touching anything unnecessarily.
• Please do not bring food or drink into the store.
• In order to avoid handling too many items of clothing, we are always happy to offer advice on sizing. Where an item has been tried on and discarded, it will be ‘quarantined’ away from the shop floor for 72 hours before being returned to the store for sale.
• We have regrettably removed all fabric-covered seating; we have also replaced the curtains across our changing rooms with opaque shower curtains to facilitate cleaning after use.
• Sneeze screens will be in place at the tills to protect both you and our staff. Wherever possible, payment by card would be preferred. The pin pad will be wiped down after every transaction.
• We regret that the toilet will not be available for customers.
• Our normal opening hours are 9am – 6pm Monday to Saturday but we shall extend these during August or even sooner as necessary. Please check here for updates or on Twitter feed @juniperuniform for updates.